Refunds Policy

Unused Items

Before returning any items please contact our customer service team on 020 7536 2340. Items received without notification of the return will not be accepted.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return within this period your item must be unused and in the same condition that you received it.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance as we can’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Faulty Items

In the unlikely event that your product is faulty, please contact our customer service team 020 7536 2340 for further assistance.